Senior Applications Developer (Salesforce)

About the role

UPS India's Technology Development Center in Chennai is hiring a Senior Applications Developer. The role contributes to systems analysis and design, builds moderately complex applications and supports integration builds and maintenance. The application serves Customer Support across phone, web, email, messaging (SMS) and chat channels.

Key responsibilities

• Analyze business requirements and turn them into Salesforce-specific solutions using Salesforce toolsets (out of the box, configuration and customization)
• Design and build solutions with a declarative and programmatic approach
• Integrate Salesforce with on-premise legacy systems and other cloud solutions, using middleware and an enterprise service bus
• Connect Salesforce with third parties via SOAP and REST APIs in XML and JSON
• Build Service Cloud features such as Email to Case, Web to Case, Live Chat, Digital Engagement, Phone to Case, Open CTI, Omnichannel, CRM, Knowledge, Case Routing, Queues, Public Groups and User Group Assignments
• Develop Salesforce Lightning Web Components, Aura components, Visualforce and JavaScript

Required profile

• Experience designing and building solutions with Salesforce declarative and programmatic approaches
• Experience integrating Salesforce with legacy systems, middleware, ESB and third-party systems via SOAP and REST
• Experience with Apex, workflows, Lightning Flows and triggers
• Salesforce Service Cloud, Open CTI and CTI vendors, Omnichannel, CRM, Knowledge and Case Routing
• Some knowledge of Scaled Agile (PI Planning, Scrum of Scrums) and participation in daily scrum meetings and user story assignment
• Understanding of the Microsoft productivity suite (Excel, Word, PowerPoint)
• Written and verbal communication skills and self-motivation

The position is permanent.