Senior Applications Developer (Salesforce) - Chennai

About the role

UPS is looking for a Senior Applications Developer based in Chennai with deep expertise in Salesforce Service Cloud and AI-powered Agent Assist solutions. The role focuses on designing, developing and optimizing customer service applications that use automation, AI and data-driven insights to improve agent productivity and customer experience.

Key responsibilities

• Build integrations between Salesforce and cloud/on-premise external applications using REST, SOAP APIs, OAuth and Single Sign-On
• Develop end-to-end Salesforce solutions using Lightning components, APEX classes, triggers, Visualforce pages and formulas
• Automate business processes with Lightning Flows, workflows, assignment rules and alerts
• Migrate data and run data migrations using Data Loader and other Salesforce tools
• Take part in discussions with business representatives, code reviews and technical design documentation
• Deploy changes through DevOps pipelines from development to QA to production using Flosum
• Apply Scaled Agile practices, including Scrum ceremonies, PI planning and daily scrum, and assign user stories to the team

Required profile

• Salesforce certifications: Admin and Platform Developer 1
• Experience debugging and resolving defects, and knowledge of Salesforce governor limits
• Ability to write technical solution approaches and design documentation
• Good English written and verbal communication, self-motivated learner

Required skills

• Salesforce Service Cloud, processes such as Email to Case, Web to Case, Omnichannel, Knowledge, Case Routing and Queues
• Lightning Flows, Workflows, Assignment Rules, Alerts, APEX, Visualforce
• Data Loader and DevOps deployment via Flosum
• Preferred: Scaled Agile methodology, project management basics, Microsoft Office suite