Salesforce Success Architect - Gen AI & Agentforce

About the role

Salesforce is looking for a Success Architect focused on its Agentforce and Data Cloud offerings. The role acts as a trusted subject-matter expert for the Success Architect organization, advising Signature and Strategic customers on technical architecture, development and operations, performance and solution design, and helping them close capability gaps.

Key responsibilities

• Advise Signature and Strategic customers on optimization strategies for technical architecture, dev/ops, performance and solution design, and identify capability gaps and creative Architect solutions.
• Facilitate and influence executive stakeholders, run playbooks from the Success Architect engagement catalog and build internal and external partnerships.
• Lead enterprise success strategy with an AI-first mindset, using Einstein, Agentforce and generative AI for executive-level deliverables and portfolio insights.
• Define standards, playbooks and governance for AI tool usage with Customer Success leadership.

Required profile

• Minimum 8 years of proven experience implementing enterprise software solutions in analytics/CDP spaces, including at least 2 Salesforce Data Cloud/CDP and AI implementation lifecycles.
• Deep understanding of data modeling, integration architectures and data governance, with guidance of customers through migration to and optimization of Agentforce and Data Cloud.
• Demonstrated senior, customer-facing experience with Einstein, Agentforce or equivalent platforms, and strong communication skills to turn technical concepts into executive-ready narratives.
• Degree or equivalent experience.

Required skills

• Einstein, Agentforce and generative AI
• Data modeling, integration architectures and data governance
• Preferred: Data Cloud/CDP implementation partner experience, large data platforms such as Snowflake, Databricks, AWS, Google Cloud, Azure, Segment, Tealium, Adobe Experience Platform, Amperity or Treasure Data
• Preferred: familiarity with Salesforce architecture domains (Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development)
• Preferred: Python, Java.NET, SQL