Salesforce Solution Architect (Healthcare or Health Cloud)

About the role

Salesforce Industries is expanding its Professional Services Global Delivery Center team and is hiring Industry Solution Architects. The goal is to deliver rapid, value-driven customer solutions for complex business problems, using the Vlocity product. The role suits industry experts passionate about the digital transformation of the health domain and customer experience, working with large customers and implementation partners. Travel to customer locations is required.

Key responsibilities

• Work with customers, including business executives, business analysts and IT development staff, to understand their needs and turn them into business and technical requirements.
• Design and configure solutions such as insurance product configuration, rate models, user stories and business rules.
• Act as a channel back to the Salesforce Industries product management team on future Industry Cloud product improvements.
• Map business requirements to Salesforce Industry (Vlocity) functionality and identify what to implement and at which solution level.
• Evaluate the long-term impact of capabilities on operations, roadmaps and upgrades.
• Travel to customer locations.

Required profile

• At least 8+ years of healthcare industry experience, involved in implementing healthcare solutions at operators.
• Demonstrated ability in the healthcare domain or Health Cloud.
• Proven track record of delivering customer projects, preferably enterprise CRM implementations for telecom clients.
• Direct experience with Salesforce at admin level or above.
• Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field.
• Excellent communication skills and a self-starter who picks up new skills quickly.

Required skills

• Knowledge of the Salesforce platform.
• Ability to lead complex projects through analysis, architecture, design, build, test and production.
• Hands-on experience with process modeling, project management, data modeling and systems analysis and design tools.
• Champion an AI-first delivery methodology using advanced AI tools and developer assistants.
• Desired certifications: Salesforce Sales/Service Cloud Consultant, Salesforce Administrator, Salesforce Developer, Certified Scrum Master or Certified Product Owner.