Salesforce Field Service & Service Cloud Solution Architect

About the role

Riveron is seeking a technically strong Solution Architect who will lead the design and delivery of Salesforce Service Cloud and Field Service Lightning solutions. The role bridges deep platform expertise with business process knowledge to create scalable, user‑focused services for clients across multiple industries.

Key responsibilities

• Partner with business teams to analyze complex processes, define functional requirements, and document user stories.
• Architect scalable Service Cloud and Field Service solutions that improve case resolution, field workforce productivity, and service lifecycle management.
• Design and implement automation using Flows, Apex, validation rules, and approval processes to reduce manual effort.
• Lead cross‑functional discussions with sales, support, QA, and IT to translate requirements into secure, high‑performing Salesforce capabilities.
• Manage solution design across integrations, data models, security, reporting, and deployment readiness while ensuring alignment with enterprise architecture standards.
• Provide SME guidance for Service Cloud (case management, omnichannel routing, entitlements) and Field Service (work orders, scheduling, dispatch, mobile app).

Required profile

• Strong ability to understand business pain points and convert them into practical Salesforce solutions.
• Experienced in facilitating workshops, documenting functional and technical requirements, and aligning multiple stakeholders.
• Comfortable working across global teams, technical groups, QA, release management, and production support.
• Excellent written and verbal communication skills for leadership updates and solution documentation.

Required skills

• Salesforce Development: Apex, Triggers, Batch Apex, SOQL, SOSL, Lightning Web Components, Aura, Visualforce, Custom Metadata.
• Service Cloud features: case management, omnichannel routing, entitlements, milestones, knowledge, service console.
• Field Service Lightning features: work orders, service appointments, scheduling, dispatch, mobile app, territories, assets.
• Integration: REST APIs, SOAP APIs, middleware, external system connectivity, error handling, data synchronization.
• Security & Governance: profiles, permission sets, sharing rules, role hierarchy, field‑level security.
• DevOps & Delivery tools: Jira, Gearset, Data Loader, Workbench, Change Sets, sandbox management.

What we offer

• Full range of benefits including medical, dental, and vision insurance.
• 401(k) with company match and paid time off.
• Inclusive, collaborative culture with mentorship and growth opportunities.