Sales Team Lead – Telesales (Member Success)

About the role

We are seeking an experienced, performance‑driven Telesales Team Leader to lead, coach and manage a telesales team in Delhi, India, focusing on Tide’s Insurance product vertical.

Key responsibilities

• Lead and manage a Delhi‑based telesales team to consistently exceed sales targets and KPIs.
• Monitor daily performance, call metrics and provide real‑time feedback.
• Conduct one‑to‑one coaching sessions and deliver regular performance reports.
• Handle escalations, complex queries and sales objections.
• Assist in recruiting, training and onboarding new team members.
• Collaborate with cross‑functional teams to incorporate feedback and launch new campaigns.
• Ensure compliance with scripts, regulations and quality standards.
• Perform competitor analysis to identify optimisation opportunities.

Required profile

• Minimum 3 years experience as a Team Leader managing a telesales team for international clients.
• Strong knowledge of outbound sales techniques, objection handling and data analysis.
• Excellent communication, interpersonal, sales and coaching abilities.
• Result‑oriented with a proven track record of meeting and exceeding sales targets.
• Familiarity with CRM systems, dialer and call‑monitoring tools.
• Ability to thrive in a fast‑paced, target‑driven environment.
• Self‑starter, highly motivated; insurance experience is a plus.

Required skills

• CRM systems
• Dialer software
• Call monitoring tools
• Data analysis

What we offer

• Competitive salary
• Self & family health insurance
• Term & life insurance
• OPD benefits
• Mental wellbeing support through Plumm
• Learning & development budget
• Work‑from‑home setup allowance
• 24 days annual leave plus family‑friendly leave
• Remote work option up to 90 days per year (WOO policy)