Sales Systems Lead – Modernisation (KANZ)

About the role

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a Sales Systems Lead – Modernisation (KANZ). We are seeking a Sales Systems Specialist to support the Modernisation (MOD) business across Australia and New Zealand. This role will act as a key user for core sales systems and tools, ensuring smooth operation, continuous improvement, and effective support to the sales teams.

Key responsibilities

• Act as a key user for core systems, including pricing tools (KTOC), tender document generation tool (GENDOC), and relevant CRM (Salesforce) modules supporting the business.
• Support periodic updates, releases, and data maintenance across CRM, pricing, and tendering tools.
• Manage and implement pricing resets, supported by testing of pricing models, system updates, and tool enhancements.
• Provide day‑to‑day support to sales and cross‑functional teams on system‑related queries, issues, access requests, and enhancement requests.
• Maintain and update templates within the pricing system.
• Ensure effective maintenance and continuous improvement of sales systems and tools supporting the Modernisation business.
• Maintain and update tender documentation content and background data within GENDOC.
• Support asset‑management‑related pricing updates and associated tools.
• Collaborate closely with sales, supply line, engineering, finance, other system key users, and stakeholders to ensure alignment and efficiency.

Required profile

• 8+ years of overall experience with at least 3+ years in CRM systems, sales operations support, or commercial support roles.
• Prior experience with KTOC and CAMOS is considered an advantage.
• Strong analytical capability with attention to detail and solid data‑management skills.
• Familiarity with tools such as Salesforce and advanced Excel usage.
• Understanding of pricing processes, quotation workflows, or sales‑lifecycle processes is preferred.
• Ability to coordinate across multiple stakeholders and manage competing priorities.
• Strong communication skills with a collaborative working style.

Required skills

• KTOC
• CAMOS
• Salesforce
• Advanced Excel
• GENDOC

What we offer

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate employees.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Innovative and collaborative working culture with a focus on employee engagement.
• Sustainability integrated into daily practice and ethical business practices.
• Support for a healthy and balanced life.