Sales Advisor – Retail Customer Experience

About the role

As a Sales Advisor you will be the front‑line ambassador of H&M, creating an outstanding in‑store experience for every customer. You will welcome shoppers, guide them through the store, and help them find the perfect items while representing the brand positively.

Key responsibilities

• Share fashion and product knowledge to assist customers in making informed choices.
• Collaborate with the store team to deliver exceptional service throughout the customer journey.
• Maintain a well‑stocked, organized, and inviting sales floor and back‑of‑house area.
• Support opening and closing procedures of the store.
• Represent yourself and the H&M brand positively during all interactions.

Required profile

• Experience in customer service within fashion, retail, or a similar field.
• Passion for fashion and delivering an exceptional in‑store experience.
• Ability to thrive in a collaborative, dynamic environment.
• Strong communication skills, curiosity about store technology, and eagerness to learn.
• Flexible, action‑oriented attitude.

Required skills

• None specified

What we offer

• Attractive benefits and extensive development opportunities worldwide.
• A diverse, inclusive, and values‑driven work environment.