Road Logistics Operations Specialist – White Glove

About the role

As a member of Kuehne+Nagel’s Freight Forwarding team, you will drive the execution of white‑glove delivery and installation services for Data Centre Delivery value‑added services. You will ensure seamless, on‑site logistics operations that meet client SLAs and support the broader supply‑chain network.

Key responsibilities

• Support the rollout and execution of operational‑excellence initiatives, including centralized delivery and transport processes.
• Review and optimise resource allocation across operations to ensure efficient service delivery.
• Drive efficient execution and continuous improvement of white‑glove delivery and installation activities.
• Implement and enhance operational systems and reporting tools, such as Transport Management Systems (TMS) and new technologies.
• Monitor adherence to policies, identify automation opportunities, and improve processes.
• Manage incident escalation processes to maintain business continuity.
• Track operational performance, support cost and budget control, and recommend corrective actions.

Required profile

• Minimum 5 years of experience in logistics, supply chain, or operations.
• Strong end‑to‑end white‑glove operations experience (non‑negotiable).
• Proven experience in site delivery, installation, or last‑mile operations.
• Prior team handling or supervisory experience.
• Excellent coordination, problem‑solving, and stakeholder‑management abilities.

Required skills

• Transport Management System (TMS) proficiency.
• Experience with operational reporting tools and automation technologies.

What we offer

• Global exposure across 100+ countries.
• People‑centric culture with strong learning and development programs.
• Opportunities to work on innovative, sustainability‑focused logistics projects.
• Competitive rewards, recognition, and a stable yet agile work environment.