Retail Specialist – Franchise Operations

About the role

We are looking for a dynamic retail specialist to drive sales and operational excellence across our franchisee network. This role blends strategic planning with on‑ground execution, owning target setting, sell‑through analysis, and merchandise performance.

Key responsibilities

• Lead retail target planning on a quarterly and monthly basis, setting, managing and recalibrating performance goals.
• Conduct sell‑through analysis and implement actionable strategies to improve sales.
• Drive merchandise performance planning with deep understanding of store‑level operations and inventory dynamics.
• Guide franchisee operations through insightful inputs and hands‑on advice to ensure consistency and excellence.
• Make data‑driven decisions influencing sell‑in, assortment planning and key store metrics such as conversion, UPT and ATV.
• Enhance store staff capability to deliver superior customer experiences.
• Maintain brand standards, SOP compliance, efficient staff management and effective in‑store execution.
• Optimize commercial performance through smart space, stock and visual merchandising management.
• Track key metrics – sell‑out/sell‑in performance, inventory, margins and franchisee KPIs – to ensure operational and financial efficiency.

Required profile

• 5+ years of retail operations experience with hands‑on store‑level exposure, preferably in large‑format or franchise apparel stores.
• Proven ability in retail target planning, store‑level performance management and execution oversight.
• Strong analytical mindset for sell‑through analysis, merchandise planning and performance insights.
• Experience managing franchisee operations, providing strategic operational input and developing staff capabilities.
• Customer‑centric and process‑driven approach with solid understanding of consumer behaviour.

What we offer

• Complimentary preventive health check‑up for you and your spouse.
• OPD coverage.
• Best‑in‑class leave plan including paternity and family‑care leaves.
• Counselling sessions to prioritize mental well‑being.
• Exclusive discount vouchers on Levi’s products.