Retail Associate – Customer Service & Sales

About the role

The Retail Associate will support store performance by delivering excellent customer service, driving sales, and ensuring smooth daily operations. You will act as a brand ambassador, helping customers connect with the adidas brand and its products.

Key responsibilities

• Monitor store sales, KPI and personal targets, using resources to achieve or exceed them.
• Deliver brand‑standard customer service, addressing needs and building loyalty.
• Apply product knowledge to communicate features, benefits and unique selling points.
• Maintain visual merchandising and in‑store communication standards.
• Process merchandise deliveries, replenish stock and keep the sales floor fully represented.
• Handle cash register transactions quickly and accurately.
• Minimise loss on the sales floor and in the stockroom.
• Perform all store operations safely and efficiently while collaborating with team members.
• Complete required training and seek coaching to continuously improve performance.

Required profile

• High school education (minimum).
• At least 6 months experience in a sports or fashion retail environment.
• Basic numeracy, literacy and verbal communication skills.
• Ability to work in a fast‑paced, customer‑focused setting.

Required skills

• Proficiency in using point‑of‑sale (POS) systems and cash registers.
• Understanding of visual merchandising principles.