Reservation Manager – Hotel Group Sales & Planning

About the role

As a Reservation Manager at Hilton you will lead the hotel’s reservations team while overseeing group sales and planning functions. You will ensure smooth daily operations, optimize revenue, and deliver memorable guest experiences that reflect Hilton’s hospitality values.

Key responsibilities

• Support daily reservations operations, including room inventory, group blocks, cut‑off dates, rate restrictions and occupancy strategies.
• Coordinate group reservations, process rooming lists, billing requirements and special requests, and communicate with meeting planners and internal departments.
• Assist with revenue optimization by monitoring reservations activity and supporting rate and occupancy strategies.
• Provide reservations support to team members and customers, handle reservation requests and maintain system usage.
• Supervise and develop the reservations team through coaching, performance monitoring and fostering a positive work environment.

Required profile

• Proven experience in reservations, revenue, or hotel operations, preferably in a leadership capacity.
• Strong administrative, organizational and time‑management abilities.
• Excellent written and verbal communication skills with high attention to detail.
• Commercial mindset with the ability to identify and act on revenue opportunities.

Required skills

• Proficiency with hotel systems such as OnQ PM, R&I, Delphi and IDeaS GRO v3.
• Advanced use of Microsoft Office applications.