Remote IT Support Specialist

About the role

This full‑time remote position supports a growing US‑based company by being the first point of contact for clients and internal team members. You will troubleshoot hardware, software and network issues, maintain systems, and ensure smooth IT operations while delivering excellent customer service.

Key responsibilities

• Provide first‑level technical support via email, phone and remote‑desktop tools.
• Diagnose and resolve hardware, software and network problems promptly.
• Assist in setup, configuration and maintenance of company systems, hardware and software.
• Guide users through problem‑solving steps and deliver training when needed.
• Escalate complex issues to the appropriate team or department.
• Maintain detailed tickets, documenting issues, resolutions and system configurations.
• Support software deployments and updates, ensuring compatibility.
• Perform basic network troubleshooting, including connectivity and minor server maintenance.
• Track and analyze recurring incidents to improve system efficiency.

Required profile

• Minimum 2 years of experience in an IT support role, preferably in a fast‑paced, customer‑facing environment.
• Experience working remotely and supporting international clients is a plus.
• Excellent written and verbal communication skills in English and Spanish (Portuguese a plus).
• Ability to explain technical concepts to non‑technical users.
• Strong analytical and problem‑solving abilities, capable of working independently.
• Proven track record of delivering outstanding customer service.

Required skills

• Strong knowledge of Windows, macOS and Linux operating systems.
• Familiarity with cloud services such as AWS, Google Cloud and Azure.
• Experience with remote‑desktop applications and ticketing systems.
• Understanding of basic networking principles (TCP/IP, DNS, VPNs).
• Hardware troubleshooting and maintenance expertise.

What we offer

• Independent contractor agreement paid twice a month.
• Monthly compensation ranging from $1,000 to $2,000 USD, based on experience.
• Opportunity for long‑term collaboration with a growing company.