Remote IT Support Specialist (English & Spanish)

About the role

This full‑time remote position supports clients and internal teams as the first point of contact for technical issues. You will troubleshoot hardware, software and network problems, maintain systems, and ensure smooth IT operations for a growing US‑based company.

Key responsibilities

• Provide first‑level technical support via email, phone and remote‑desktop tools.
• Diagnose and resolve hardware, software and network issues promptly.
• Assist in setup, configuration and maintenance of company systems, hardware and software.
• Guide users through problem‑solving and deliver training when needed.
• Escalate complex issues to appropriate teams.
• Document tickets, resolutions and system configurations in a ticketing system.
• Support software deployments and updates.
• Perform basic network troubleshooting and minor server maintenance.
• Track and analyze recurring incidents to improve system efficiency.

Required profile

• 2+ years of experience in an IT support role, preferably in a fast‑paced, customer‑facing environment.
• Experience working remotely and supporting international clients is a plus.
• Excellent written and verbal communication in English and Spanish.
• Strong analytical and problem‑solving abilities, able to work independently.
• Proven customer‑service orientation.

Required skills

• Windows, macOS and Linux operating systems.
• Cloud platforms such as AWS, Google Cloud and Azure.
• Remote‑desktop applications and ticketing systems.
• Fundamental networking concepts (TCP/IP, DNS, VPNs).
• Hardware troubleshooting and maintenance.

What we offer

• Compensation of $1,000‑$2,000 per month (USD), paid twice monthly.
• Independent contractor agreement with potential for long‑term commitment.