Receptionist

About the role

The Receptionist is the first point of contact for visitors, guests, students, and passengers at Gen24's Avion Flight Training Centre. The role involves managing front‑desk operations, delivering exceptional customer service, handling inquiries, coordinating communication, and maintaining a welcoming environment. The Receptionist also represents the organisation’s brand and helps keep daily administrative workflows smooth.

Key responsibilities

• Greet visitors and students professionally, provide accurate information about services, schedules, and facilities, and maintain a clean, organised front desk.
• Answer, screen, and route incoming calls, handle email and in‑person inquiries promptly, and offer basic troubleshooting for common queries.
• Schedule appointments, maintain front‑office records and documentation, and manage incoming/outgoing mail and courier services.
• Coordinate with the Director’s Office, HR, Operations, and Guest Relations; manage conference, classroom, and briefing rooms; guide crew members and trainees to appropriate areas.

Required profile

• Minimum graduate degree in any discipline; diploma in Hospitality, Aviation Management, Front Office Operations or related field preferred.
• 1–3 years of experience in front‑office or customer‑service roles, preferably in airline, hospitality or academic environments.

Required skills

• Proficiency with MS Office (Word, Excel, Outlook).
• Familiarity with front‑desk or CRM software (optional).
• Ability to operate standard office equipment.