Receptionist / Front Office Executive

About the role

The Receptionist / Front Office Executive will be the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This onsite position requires efficient handling of front‑desk operations and coordination with internal staff to support daily activities.

Key responsibilities

• Welcome and assist patients and visitors at the reception.
• Manage front desk operations efficiently.
• Handle patient inquiries and provide basic information.
• Maintain appointment schedules and visitor records.
• Answer phone calls and direct them to the appropriate department.
• Perform basic administrative and back‑office tasks.
• Maintain patient records and documentation accurately.
• Coordinate with staff to ensure smooth daily operations.
• Ensure the reception area is clean, organized, and professional.
• Provide courteous and professional customer service at all times.

Required profile

• Ability to welcome and assist patients and visitors.
• Capability to manage front desk operations efficiently.
• Strong communication skills for handling patient inquiries.
• Organizational skills to maintain appointment schedules and visitor records.
• Phone etiquette to answer calls and direct them appropriately.
• Competence in performing basic administrative and back‑office tasks.
• Attention to detail for accurate patient record keeping.
• Team coordination skills to support smooth daily operations.
• Commitment to keeping the reception area clean, organized, and professional.
• Consistent provision of courteous and professional customer service.

Required skills