Receptionist – Front Desk & Customer Service

About the role

The Receptionist is the first point of contact for visitors, guests, students and passengers at Gen24 Flybiz's Avion Flight Training Centre. You will manage front‑desk operations, provide exceptional customer service and support the smooth administrative flow of the training facility.

Key responsibilities

• Greet visitors, guests and students professionally and courteously.
• Provide accurate information about services, schedules, programs and facilities.
• Maintain a clean, organised and professional front‑desk area.
• Manage visitor entry, maintain visitor logs and coordinate access.
• Answer, screen and route incoming calls to the appropriate departments.
• Handle email and in‑person inquiries promptly, offering basic troubleshooting.
• Schedule appointments, meetings and training sessions.
• Maintain front‑office records, registers and documentation.
• Handle incoming and outgoing mail and courier services.
• Coordinate with the Director’s Office, HR, Operations and Guest Relations.
• Assist with conference, classroom and briefing‑room management.
• Guide crew members or trainees to briefing rooms and share training‑slot updates.
• Support simulator and training‑centre guest coordination.

Required profile

• Graduate in any discipline (minimum); diploma in Hospitality, Aviation Management, Front Office Operations or related field preferred.
• 1–3 years of experience in front‑office or customer‑service roles; experience in airline, hospitality or academic environments is a plus.
• Professional grooming, strong interpersonal skills and a customer‑service orientation.
• Ability to multitask, prioritize and handle conflicts effectively.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with front‑desk or CRM software (optional).
• Ability to operate standard office equipment.