Quality Control Manager

About the role

gTech Ads, part of Google’s advertising ecosystem, is looking for a Quality Control Manager to lead and evolve quality processes across its ad products. The role focuses on leveraging automation and machine‑learning to ensure a positive customer experience and consistent delivery across regions.

Key responsibilities

• Design and implement future‑proof quality processes aligned with evolving agentic technologies, frameworks, and measurement standards.
• Track, scale, and report successes while root‑causing design or execution issues to drive measurable business impact.
• Apply automation and machine‑learning techniques to enhance quality and customer experience.
• Provide quality‑assurance insights on systemic or outlier issues affecting customers.
• Standardise processes and methods across delivery regions to ensure KPI consistency and achieve economies of scale.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Minimum 5 years in a customer‑facing or client‑support role within operations.
• 5 years experience building stakeholder relationships and driving cross‑functional change.
• 5 years experience identifying process issues, creating solutions, and implementing them.

Required skills

• SQL
• AI/ML tools or agentic automation solutions
• Automation‑first mindset