Quality Control Manager – Customer Support

About the role

gTech Ads is looking for a Quality Control Manager to lead customer‑support quality initiatives across Google’s advertising products. You will work closely with sales, product and engineering teams to design, implement and scale quality frameworks that improve advertiser experience.

Key responsibilities

• Define and evolve future‑proof quality processes for the agentic space, including metrics, reporting and continuous improvement.
• Track performance, root‑cause design or execution issues and drive business impact.
• Collaborate with cross‑functional teams to develop tools, solutions and automation that enhance ad quality.
• Partner with stakeholders to translate data insights into actionable recommendations.

Required profile

• Bachelor’s degree or equivalent practical experience.
• At least 5 years in a customer‑facing role supporting ad quality.
• Proven experience building stakeholder relationships and delivering process improvements.
• Strong analytical background with experience generating business insights from data.

Required skills

• SQL
• Six Sigma, Lean or COPC certification
• Data analysis and business insight generation
• Automation mindset and exposure to AI/ML tools
• Knowledge of data‑center logistics

What we offer

• Opportunity to work at Google’s gTech Ads division in Hyderabad or Gurugram.
• Access to cutting‑edge advertising technology and large‑scale data sets.
• Collaborative, global environment with career growth potential.