Process Trainer – Lending (Manager) – Mumbai

About the role

We are looking for a dynamic and execution‑oriented Process Trainer to support the Merchant Lending business. The role involves designing and delivering engaging learning experiences, building scalable capability programs, and driving learning effectiveness across the Lending Merchant ecosystem.

Key responsibilities

• Act as the Learning Partner for the Merchant Lending business, demonstrating strong domain understanding.
• Build and strengthen the Lending Merchant Training function focused on capability development, SOP effectiveness, and learning engagement.
• Identify business capability gaps and design behavioral and functional training interventions.
• Develop engaging learning content for classroom, virtual, and e‑learning formats.
• Facilitate training sessions and learning workshops as required.
• Manage learning calendars, training execution, dashboards, and impact measurement.
• Drive digitization and scalability of learning content through LMS and digital learning platforms.
• Collaborate with business, operations, and cross‑functional teams to align learning initiatives with business objectives.

Required profile

• Proficiency in Marathi as a language.
• Minimum 3 years of experience in Learning & Development; BFSI domain experience preferred.
• Experience in training delivery, facilitation, content development, and LMS management.
• Strong understanding of learning frameworks, adult learning methodologies, and capability‑building programs.
• Excellent stakeholder management and collaboration skills.
• Strong analytical mindset with the ability to measure training impact and effectiveness.
• Comfortable working in dynamic, fast‑paced, high‑growth environments.
• High ownership, execution orientation, and willingness to continuously improve and experiment.

Required skills

• MS Office
• Google Sheets
• Digital learning tools
• LMS

What we offer

• Opportunity to contribute to India’s largest digital lending and merchant ecosystem.
• Be part of a collaborative, technology‑driven environment focused on innovation and scale.
• Drive impactful capability‑building initiatives that directly influence business growth.
• Gain exposure across business, operations, and learning functions in a high‑growth organization.
• Work in a culture that values ownership, collaboration, and continuous learning.