Phone Banking Officer – Off Campus Drive

About the role

ICICI Bank is hiring fresh graduates for the position of Phone Banking Officer in Indore. The role involves assisting customers over the phone, addressing their banking queries, and promoting relevant products and services.

Key responsibilities

• Resolve customer queries and complaints promptly over the phone.
• Provide accurate information on banking, financial and investment products.
• Cross‑sell appropriate banking products based on customer needs.
• Collaborate with internal teams to deliver seamless support.
• Ensure compliance with information security and quality standards.
• Participate in training programs to enhance product knowledge and referral results.

Required profile

• Graduate from any discipline (2021‑2023 batch).
• Strong oral and written communication skills.
• Effective negotiation and active listening abilities.
• Customer‑centric attitude with a willingness to work across teams.

Required skills

• CRM (Customer Relationship Management) tools.

What we offer

• Salary as per company standards.
• Comprehensive training program.
• Opportunity to work with a leading Indian bank.
• Career growth in the banking and financial services sector.