People Lead

About the role

As the People Lead at ShopOS, you will own the end‑to‑end HR operations function for a fast‑growing AI‑driven e‑commerce platform. Working closely with the founders and senior leadership, you will design and scale frameworks for recruitment, onboarding, performance, payroll and compliance, ensuring a high‑performing, people‑first organization.

Key responsibilities

• Lead and manage end‑to‑end HR operations, including recruitment, onboarding, performance, payroll and compliance.
• Develop, refine and implement HR policies, systems and frameworks to support scaling teams.
• Partner with founders and leadership on workforce planning, organisational design and talent strategy.
• Oversee HRIS, payroll systems and data integrity across employee records and compliance documentation.
• Drive continuous improvement in HR processes, ensuring efficiency, compliance and employee satisfaction.
• Build and lead the HR operations team to deliver excellence in execution and employee experience.
• Establish performance management frameworks, feedback loops and growth pathways for teams.
• Own performance tracking, appraisal cycles and handle performance‑related cases with discretion and fairness.
• Champion company culture through employee engagement, wellness programmes and DEI initiatives.
• Ensure compliance with all local employment laws, labour regulations and HR best practices.
• Act as a trusted advisor and coach to managers on people‑related matters, employee relations and leadership growth.
• Manage team and stakeholder relationships across departments to ensure alignment and smooth operations.

Required profile

• 7–10 years of experience in HR operations, people management or similar roles in fast‑paced organisations.
• Strong track record in managing HR processes, including recruitment, payroll, compliance and HRIS systems.
• Excellent knowledge of Indian labour laws, statutory compliance and HR governance.
• Experience leading HR functions and building scalable systems for growing teams.
• Exceptional communication, stakeholder management and problem‑solving skills.
• Ability to balance strategic planning with hands‑on execution in a start‑up environment.
• Strong analytical mindset and data‑driven approach to HR decision‑making.

Required skills

• HRIS platforms
• Keka
• Darwinbox
• Freshteam