Patient Care Pharmacist (MR)

About the role

The Patient Care Pharmacist (MR) will handle inbound customer calls, understand healthcare and medication needs, and provide accurate, empathetic support. This role requires solid knowledge of medicines, prescriptions, dosages, and basic drug interactions.

Key responsibilities

• Handle customer calls and understand their healthcare and medicine‑related requirements.
• Provide accurate information related to medicines, prescriptions, and dosage in accordance with defined guidelines.
• Apply knowledge of basic drug interactions and their potential effects on the body.
• Support prescription‑related queries and activities.
• Conduct relevant medicine and prescription‑related research as required.
• Maintain accurate and updated customer and prescription records.
• Communicate with customers professionally, clearly, and empathetically.
• Resolve customer queries and escalate concerns when required.

Required profile

• B.Pharm graduate with a strong foundation in medicine‑related concepts.
• Customer‑first approach with professionalism and empathy.
• Clear and confident communication skills.
• Strong ownership and attention to detail.
• Ability to learn, adapt, and incorporate feedback.
• Ability to collaborate effectively within a team.

Required skills

• Good understanding of medicines, prescriptions, and dosage.
• Basic understanding of drug interactions and their effects on the body.
• Strong verbal and written communication skills.
• Good customer‑handling and problem‑solving abilities.
• Strong listening and interpersonal skills.
• Empathy and a patient‑first approach.
• Attention to detail and accuracy.
• Comfortable using computers and digital systems.