Patient Care Coordinator – Hyderabad

About the role

The Patient Care Coordinator supports and manages Patient Support Programs, ensuring patients receive timely, compassionate assistance throughout their treatment journey. Acting as a trusted advocate, the coordinator removes barriers to care, facilitates enrollment, and helps patients navigate services both in the field and the office.

Key responsibilities

• Assist the line manager and program team in managing Patient Support Programs and liaise with key stakeholders.
• Maintain accurate patient files and ensure timely enrollment of eligible patients according to workflow and program timelines.
• Educate and coordinate with patients to facilitate seamless enrollment and ensure efficient medication delivery.
• Accompany team members on visits to healthcare providers, pharmacies, or support sites to support program implementation.
• Prepare regular performance reports, maintain electronic records, and report adverse events or product complaints.
• Perform administrative duties, use Axios’ Patient Management System for all activities, and comply with all relevant laws, regulations, and internal SOPs.

Required profile

• Degree or diploma in a medical field or social work (ideal).
• 0‑1 year experience in healthcare, scientific field, NGO, or customer service management.
• Experience in data monitoring, logistics, or supply‑chain coordination is a plus.
• Ability to travel frequently and work flexible hours.
• Strong adaptability, dependability, teamwork, and concern for quality.