Order to Cash Executive (LATAM)

About the role

Godrej Consumer Products is looking for a Customer Management & Billing Executive to handle client relationships, ensure excellent service and manage accurate billing and invoicing. The role contributes to revenue generation, customer satisfaction and the accuracy of billing operations, and requires strong communication skills, attention to detail and proficiency in billing software and CRM systems. It is based in Mumbai and is a full-time position.

Key responsibilities

• Run periodic Order to Cash activities such as credit management, blocking and unblocking customers, invoice accounting and revenue recognition.
• Prepare regular reports on billing, collections and customer interactions and share insights and recommendations with the Operation Excellence team.
• Discuss report insights and proposed actions with the Customer Management & Billing Manager.
• Track and process payments received and resolve payment discrepancies.
• Collaborate with other departments and with internal teams to resolve customer issues and enquiries promptly.
• Help maintain a customer contract repository aligned with billing terms, pricing agreements and regulatory requirements.
• Keep customer accounts up to date with interaction and transaction records, and use customer data to understand payment patterns and billing strategies.
• Take part in OTC process improvement initiatives and propose enhancements to streamline billing and improve customer experience.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration or a related field; relevant certifications are a plus.
• 2-4 years of experience in accounts receivable, collections and billing, financial reporting or a similar finance or accounting role.
• Experience in a financial shared services environment is preferred but not mandatory.
• Good command of English; proficiency in Bahasa or Portuguese is a plus.

Required skills

• Enterprise financial software such as SAP S/4HANA or Microsoft Dynamics; familiarity with SAP customization is a plus.
• Advanced Excel, including pivot tables and complex formulas.
• Basic knowledge of accounting and Indian GST regulations.

What we offer

• Health insurance, accident coverage and OPD coverage for you and your family, with top-up options.
• Paid leave for primary and secondary caregivers, caregiver travel and flexible work options including remote work.
• Structured recognition platforms for individual, team and business achievements.