Operations Team Lead – Inbound & Outbound Operations

About the role

The Operations Team Lead is responsible for overseeing and coordinating daily inbound and outbound operations to ensure efficiency, accuracy, and timely execution. This role involves managing a team, optimizing workflows, and maintaining high service and productivity standards across receiving, processing, and dispatch functions.

Key responsibilities

• Supervise inbound activities such as receiving, inventory verification, and storage.
• Manage outbound operations including order processing, packing, and shipping.
• Ensure compliance with company policies, safety standards, and quality requirements.
• Monitor and meet operational KPIs and deadlines.
• Train, mentor, and develop team members.
• Monitor performance, resolve operational issues, and drive continuous improvement.
• Collaborate with cross‑functional teams to improve processes.

Required profile

• 1+ years of experience in a customer‑facing, warehousing, logistics or manufacturing environment.
• Bachelor’s degree.
• Fluent in spoken, written and read English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Required skills

• Microsoft Office
• Excel