Operations Staff

About the role

The Operations Staff member will support the end‑to‑end delivery process, ensuring shipments are loaded, dispatched, and delivered accurately and on time. This role is essential for meeting estimated delivery dates and quality targets while providing a customer‑centric experience.

Key responsibilities

• Load shipments onto delivery routes and maintain accurate tallies.
• Deliver parcels to the correct customers and complete POD/FOD/DOD/COD documentation.
• Maintain delivery run sheets and apply proper status codes for undelivered items.
• Achieve Estimated Delivery Dates (EDD) and Service Quality (SQ) targets.
• Hand over COD/DOD/FOD cash on the same day and forward undelivered shipments to the supervisor.
• Execute appointment‑delivery processes and adhere to a professional dress code.
• Perform pickups according to SOP, respecting cut‑off times and completing airwaybill execution.
• Tally shipments at the customer site against invoices and collect required regulatory paperwork.
• Inspect package condition during pickup and ensure timely arrival at the next connection point.

Required profile

• Strong attention to detail and ability to follow standard operating procedures.
• Customer‑focused attitude with a professional appearance.
• Physical stamina to handle loading and unloading of shipments.

Required skills

What we offer

• Opportunity to work in a fast‑paced logistics environment.
• Hands‑on experience with delivery and pickup operations.