National Key Account Manager

About the role

The National Key Account Manager will lead and expand strategic partnerships for DocOnline across Insurance, BFSI and FinTech sectors. Based in Mumbai, you will drive adoption, retention and revenue growth of DocOnline’s healthcare solutions such as OPD, tele‑consultation and wellness programs within existing partner accounts.

Key responsibilities

• Own end‑to‑end relationships with key partners, acting as the single point of contact for all account communication.
• Drive upsell and cross‑sell of healthcare solutions, identifying opportunities to expand coverage, user base and product adoption while meeting revenue targets.
• Oversee onboarding, implementation and performance tracking, conducting regular business reviews with actionable insights.
• Collaborate with Product, Medical, Operations and CX teams to ensure partner success, resolve escalations and maintain SLA compliance.
• Develop strategic account plans focused on growth, retention and long‑term value, providing market and client insights to improve offerings.

Required profile

• 10+ years of experience in Key Account Management or Client Success within Insurance, BFSI or related sectors.
• Graduate degree required; MBA preferred.
• High ownership, customer‑first mindset and proactive, structured execution approach.