National Key Account Manager

About the role

DocOnline is seeking a National Key Account Manager to lead and expand strategic partnerships across Insurance, BFSI, and FinTech sectors. You will be responsible for driving adoption, retention, and revenue growth of DocOnline’s healthcare solutions, including OPD, teleconsultation, and wellness programs, within existing partner accounts.

Key responsibilities

• Own end‑to‑end relationships with key partners, acting as the single point of contact for all account communications.
• Identify and execute upsell and cross‑sell opportunities to meet revenue targets.
• Oversee onboarding, implementation, and performance tracking of healthcare programs, conducting regular business reviews.
• Collaborate with Product, Medical, Operations, and CX teams to ensure partner success and resolve escalations.
• Develop strategic account plans focused on growth, retention, and long‑term value, providing market insights to improve offerings.

Required profile

• 10+ years of experience in Key Account Management or Client Success within Insurance, BFSI, or related sectors.
• Proven track record managing enterprise partnerships and delivering revenue growth.
• Graduate degree; MBA preferred.
• High ownership mindset with a customer‑first attitude.

Required skills