MuleSoft Technical Manager (Practice Manager)

About the role

Salesforce is hiring a MuleSoft Technical Manager (Practice Manager) for its MuleSoft Professional Services team. The role leads a team of technical architects and consultants delivering MuleSoft solutions to customers, while also building the practice internally. It is 50% billable and sits alongside customer-facing work with partners and customers.

Key responsibilities

• Lead a team of technical architects and consultants, providing career coaching, project oversight and team enablement, and recruit new architects.
• Work with customers and partners to solve business challenges using MuleSoft's Anypoint Platform, guiding multi-phased delivery projects and influencing development, governance and operational standards.
• Drive Enterprise AI architecture by designing and integrating scalable predictive and generative AI solutions in Salesforce and MuleSoft environments, optimizing API performance, data orchestration and platform resource use.
• Lead technical design sessions, document complex integration solutions and use advanced LLMs to review architectural assumptions and simulate edge cases.
• Champion an AI-first delivery methodology using AI tools and developer assistants to speed up API implementation and integration.
• Contribute to the technical practice business plan, develop methodology and collaborate across Sales, Customer Success, Pre-Sales and Product teams.
• Maintain a target billable utilization and manage bookings and utilization forecasting.

Required profile

• 12+ years of experience, including a background as a professional services leader who has grown a practice.
• 6-10 years leading integration teams and architecting solutions for diverse clients, system integrators and contractors.
• Experience architecting MuleSoft integrations, including on-premise and cloud infrastructure, SDLC pipelines, configuration and deployment.
• Experience with API and integration security, authentication and authorization.
• Experience running technical workshops with technical and business clients.
• Bachelor's degree in computer science or equivalent desired (master's preferred).

Required skills

• Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP and Agentforce Connectors.
• Familiarity with AI and ML concepts, including RAG, LLMs and agentic AI; basic understanding of Agentforce is good to have.
• Excellent technical documentation skills and ability to explain complex topics simply.
• Experience in a matrixed environment and with agile, ambiguous specifications.
• Nice to have: CI pipelines, Jenkins and Nexus, Salesforce product experience (Service Cloud a definite plus).