MIM Specialist (Incident Management) – 5-12 yrs

About the role

TCS is looking for an experienced MIM Specialist to join its Kolkata team. You will be responsible for managing major incidents, ensuring swift resolution, and maintaining service continuity in a 24/7 support environment.

Key responsibilities

• Lead decision‑making during incident response, investigation, recovery, and restoration to normal operations.
• Manage major incidents within SLA‑based, 24/7 support models.
• Conduct Post‑Incident Reviews (PIR) for every major incident.
• Drive bridge calls with stakeholders to achieve timely incident resolution.
• Run stand‑up calls with customers to communicate status of recent incidents.
• Maintain accurate handover and takeover notes between shifts.

Required profile

• 5 to 12 years of experience in incident management or related IT operations.
• Proven experience working in SLA‑driven, 24/7 support environments.
• Strong analytical and decision‑making abilities during high‑pressure situations.

Required skills

• MIM (Major Incident Management)

What we offer

• Opportunity to work with a leading global IT services firm.
• Exposure to complex, high‑impact incidents across diverse industries.
• Collaborative environment with continuous learning opportunities.