Merchant Risk Analyst – Walk‑in Interview – Bangalore

About the role

Infosys BPM is seeking a motivated Merchant Risk Analyst (Australian Card Disputes & Chargeback) to join its Bangalore centre. The role focuses on managing payment disputes, chargebacks and merchant risk while ensuring compliance with Australian financial service regulations and card‑scheme rules.

Key responsibilities

• Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
• Respond to merchant, banking partner and stakeholder enquiries related to disputes.
• Review and investigate transaction disputes, fraud alerts and suspicious activities.
• Monitor merchant transaction activity and escalate potential risks.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximise recovery and minimise losses.
• Assess merchant activity for risk, compliance and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Required profile

• Any graduate (full‑time) with 1‑2 years of relevant experience.
• Immediate joiners or availability within 15 days.
• Flexible to work any shift; work‑from‑office is mandatory.
• Prior experience with Australian payment‑dispute processes is essential.
• Strong analytical, problem‑solving and attention‑to‑detail abilities.

Required skills

• Understanding of payment disputes, chargebacks, fraud prevention and risk management.
• Ability to interpret transactional data and identify unusual patterns.
• Strong verbal and written communication skills.