Manager, Technical Consulting - Health Domain (SF Tech Arch Exp Mandatory)

About the role

Salesforce is seeking a Manager, Technical Consulting to join its Global Delivery Centre (GDC) team. The role manages, trains and builds the careers of the technical consulting team, which uses Industry Cloud functionality to deliver customer requirements quickly with minimal customization. It is 50% billable: half the time is spent as a technical architect solving business challenges with Salesforce Industries Cloud, and half leading the team of Technical Consultants, Architects and Managers.

Key responsibilities

• Lead up to 15 direct reports, including hiring, training and mentoring consultants to turn Solution and Technical Architect designs into high-quality solutions.
• Act as a trusted advisor to clients, guiding them in deploying emerging technologies and Enterprise AI Architecture frameworks.
• Identify and lead internal initiatives to grow the Industries consulting practice, championing an AI-first delivery and engineering model.
• Work with Delivery Managers, Solution Architects and clients to architect technology solutions, and lead Enterprise Architecture and governance for enterprise customers.
• Lead workshops and guide developer teams on optimized solutions using Salesforce Industries Cloud, Service Cloud, Sales Cloud and Experience Cloud, including AI development tools such as Cursor, Claude and GitHub Copilot.
• Define metric frameworks to measure the business value of client AI workloads, manage customer expectations and negotiate complex solutions with third parties.
• Build trust with customer leadership, promote best practices with SFI and Salesforce, proactively manage risks and see issues through to completion.

Required profile

• 10-15 years of experience leading Salesforce technical consulting projects and managing individual contributors.
• 5+ years of people management experience.
• Strong application design skills combined with strong data, integration and security architecture skills.
• Expertise in one or more of Salesforce Industries Cloud (Comms, H&I or FSC or Revenue), Sales/Service/Experience Cloud, and Vlocity OmniStudio, with a foundational familiarity with Agentforce architectures a plus.
• Integration Architecture, Platform Security, Identity and Access Management, Sharing and Visibility, Data Architecture and Management, Architectural Design Patterns and Apex Design Patterns (all must have).
• Experience with Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC and modern web/mobile technologies (HTML, CSS, JavaScript, Web Components).
• Proficiency in English; Salesforce certification preferred.