Lobby Ambassador

About the role

Join our team as a Lobby Ambassador, the primary point of contact for visitors, tenants, and guests. You will create exceptional first impressions, ensure seamless visitor experiences, and uphold security protocols while delivering outstanding customer service.

Key responsibilities

• Greet visitors professionally, verify credentials, issue badges, maintain visitor logs, and notify Business Unit contacts of arrivals.
• Manage check‑in and check‑out procedures and coordinate meeting rooms.
• Answer phone calls, provide building information, and handle package distribution.
• Monitor building access, enforce security policies, report concerns immediately, and manage temporary access cards.
• Maintain lobby appearance, ensure reception area cleanliness, refresh displays, and report maintenance needs.

Required profile

• Bachelor's degree or equivalent preferred.
• 1‑2 years of experience in customer service, hospitality, or reception roles.
• Corporate office or commercial real‑estate experience advantageous.
• Reliable, punctual, friendly, discreet with confidential information, culturally aware, flexible, and collaborative.
• Ability to stand for extended periods and move throughout the lobby area.
• Full‑time schedule Monday‑Friday with occasional flexibility for extended hours or shift work.
• Reports to the Facilities Manager and collaborates with corporate security teams.

Required skills

• Microsoft Office proficiency.