Learning & Development Manager

About the role

The Learning & Development Manager will align training and development initiatives with The Ritz-Carlton’s mission and brand standards. This role focuses on performance development, leadership growth, and delivery of brand‑specific learning for hourly associates, supervisors, and leaders.

Key responsibilities

• Plan, execute, and monitor core and brand training programs for all employee levels.
• Act as subject‑matter expert on brand and leadership development tools, guiding leaders in their use.
• Ensure compliance with all mandatory training, collaborating with HR and Operations leaders.
• Utilize learning technology platforms and oversee Learning Coordinator activities.
• Conduct needs assessments, partner with continental learning teams, and deliver custom and corporate training.
• Measure training effectiveness and report ROI.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration or related field with at least 2 years of HR or related experience, **or** a 4‑year bachelor’s degree with trainer certification and no experience required.
• Certified trainer status.

Required skills

• Knowledge of learning technology platforms.
• Ability to conduct training needs assessments.
• Experience delivering both on‑property and corporate training programs.