Lead Engineer - Observability Engineering

About the role

Levi's Shared Platform & Services Technology Organization is hiring a Lead Engineer for its Observability Engineering team in Bengaluru. The team gives engineering squads the data, dashboards and analytics needed to detect, diagnose and resolve issues faster, improving reliability, performance and customer experience. The role focuses on adopting AI within observability capabilities and advancing the Observability Strategy, with strong expertise in AI-powered observability and AIOps.

Key responsibilities

• Design, build and maintain end-to-end observability solutions covering metrics, logs, traces, synthetic monitoring, RUM and business telemetry using New Relic and modern cloud-native monitoring services.
• Implement observability instrumentation for microservices, APIs, front-end and legacy systems across hybrid-cloud environments.
• Leverage AI-driven observability in New Relic and AIOps platforms for anomaly detection, predictive alerting, automated root cause analysis, noise reduction and self-healing workflows.
• Integrate observability into CI/CD and GitOps workflows for automated monitoring and alerting.
• Lead collaboration with platform, Developer Velocity and application teams to set scalable monitoring architectures and operational excellence practices.
• Evaluate and implement next-generation observability tools aligned with enterprise architecture, security and scalability goals.
• Mentor engineering teams on observability best practices and establish observability governance and maturity models aligned with SLAs.

Required profile

• 9+ years of total IT industry experience, with a strong focus on observability and monitoring.
• 5+ years of hands-on experience administering, managing and integrating New Relic Solutions on GCP, Azure and AWS.
• Experience with Datadog, Dynatrace, Grafana, Prometheus and similar tools.
• Bachelor's degree in computer science or equivalent; master's preferred.

Required skills

• Deep understanding of metrics, events, logs and traces.
• Distributed systems, microservices and containerized applications (Kubernetes, EKS, Docker, service mesh).
• CI/CD, DevSecOps and observability integration.
• SDLC, Agile and ITIL knowledge.
• Preferred certifications: New Relic Certified Reliability Engineer, New Relic Certified Performance Engineer, New Relic verified Foundation.

What we offer

• Preventive health check-up for you and your spouse.
• OPD coverage.
• Leave plan including paternity and family care leaves.
• Counselling sessions for mental well-being.
• Discount vouchers on Levi's products.