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This job expired on 22/08/2026. It no longer accepts applications.
L2 IT Administrator – Incident & Service Request Support
Wipro · Ahmedabad
Job description
About the role
Wipro is looking for an L2 IT Administrator to join its support team. The role focuses on triaging priority incidents, handling software and hardware service requests, and ensuring strict adherence to service level agreements.
Key responsibilities
- Perform initial triage and documentation for priority (P3) incident tickets, following defined SLA and escalation procedures.
- Track and resolve software, hardware, and network service requests within established timelines.
- Monitor SLA timelines throughout the ticket lifecycle and escalate potential breaches.
- Assist in creating and executing change requests related to incident resolution.
Required profile
- 1‑3 years of experience in IT support or system administration.
- Demonstrated ability to follow SLA guidelines and produce clear documentation.
- Strong communication skills for internal escalation and client updates.
Required skills
- Windows Server Administration
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Wipro
Ahmedabad
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