L2 Administrator
Wipro · Mumbai et périphérie
Job description
About the role
The L2 Administrator will support the service desk by triaging priority incidents, handling software and hardware service requests, and ensuring SLA compliance. This role is part of a digital transformation team focused on delivering reliable IT services.
Key responsibilities
- Perform initial triage and documentation for priority (P3) incident tickets, following defined SLA and escalation procedures.
- Track and assist in the resolution of software, hardware, and network service requests, ensuring accurate logging and timely completion.
- Monitor SLA timelines throughout the incident lifecycle and raise escalations for potential breaches.
- Assist in creating and executing change requests related to incident resolution.
Required profile
- 1‑3 years of experience in an IT service desk or similar environment.
- Familiarity with incident management processes and SLA monitoring.
- Ability to work collaboratively with higher‑level support teams.
Required skills
- TIS Service Desk
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salary: System Administrator Based on 35 job offers in IndiaSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 day ago
Expires 1 month from now
9 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Wipro
Mumbai et périphérie
Related job offers
-
Vice President – Data & Analytics
Edelman Intelligence Mumbai et périphérie -
Administrator L2 – Service Desk
Wipro Mumbai et périphérie -
L2 Administrator (Service Desk)
Wipro Mumbai et périphérie -
Senior Game Producer for WWE Champions
Scopely Bengaluru -
Associate Cybersecurity Engineer
KestrelSec India Private Limited Gurugram