KYC Specialist – Institutional Onboarding

About the role

As a KYC Specialist, you will be part of the global KYC Institutional Onboarding Hub team supporting Australia, Singapore, Hong Kong, London and New York. The hub works closely with In‑Country, Sales, Relationship, Credit, Legal, Compliance and Operations to ensure efficient and timely onboarding and reviews across the Institutional & Markets infrastructure.

Key responsibilities

• Support New‑to‑Bank (NTB) and Ongoing Customer Due Diligence (OCDD) activities, including Maker and Checker responsibilities as part of BAU operations.
• Review and validate KYC records across multiple jurisdictions, ensuring compliance with global standards, local regulations and internal policies.
• Ensure KYC review files are risk, audit and compliance‑ready while maintaining high‑quality regulatory standards.
• Liaise with clients to obtain required documentation, verify customer information and identify dormant or inactive accounts.
• Maintain the integrity of customer profiles by ensuring onboarding systems are accurately configured, linked and updated to support banking activities.
• Review and update process documentation, procedures and workflow guides to align with policy and regulatory changes.
• Perform Data Quality Checks, Spot Checks and Quality Control reviews, supporting training and development of new team members.
• Collaborate with global stakeholders, proactively manage escalations and reporting, and ensure client data remains accurate, consistent and relevant across the business.

Required profile

• Minimum 2+ years of experience in financial services with a strong AML/KYC, regulatory compliance and quality‑assurance background.
• Strong expertise in KYC onboarding and OCDD processing across all risk categories and a broad range of client types.
• Extensive knowledge of financial services operations with the ability to manage multiple priorities, meet deadlines and deliver high‑quality outcomes.
• Good understanding of key regulatory frameworks such as Dodd‑Frank, FATCA, CRS, EMIR, MiFID, Volcker and KYC systems/workflow tools.
• Proven track record of meeting KPIs and SLAs while adhering to Quality Control Frameworks and ensuring audit‑compliant KYC files.
• Strong attention to detail with the ability to implement policy changes, KOPs and procedural updates accurately.
• Experience supporting new‑hire training, coaching and knowledge‑sharing initiatives.

What we offer

• Flexible working options, including hybrid work where applicable.
• Access to health and wellbeing services.
• Commitment to diversity and inclusion with support for adjustments and disability accommodations.