Key Account Manager – Microsoft Account

About the role

We are seeking a results‑oriented Key Account Manager to manage and expand the Microsoft business. The role involves building strong relationships with Microsoft stakeholders, understanding their business needs, developing opportunities, and working with internal teams to deliver suitable cloud, training, and technology solutions.

Key responsibilities

• Own assigned Microsoft accounts and build long‑term stakeholder relationships.
• Identify new business, cross‑sell, and upsell opportunities.
• Engage with Microsoft teams to explore Azure, cloud, AI, certification, and skilling requirements.
• Develop account plans, manage pipelines, forecasts, and opportunity tracking.
• Collaborate with Sales, Pre‑Sales, Training, and Operations teams to execute engagements.
• Lead opportunities from initial discussions through closure and delivery.
• Conduct periodic account reviews and maintain accurate CRM records.
• Address customer concerns and ensure timely resolution.

Required profile

• 3–6 years of experience in Key Account Management, Enterprise/B2B Sales, or Customer Success.
• Experience managing enterprise technology accounts.
• Knowledge of the Microsoft/Azure ecosystem.
• Strong stakeholder management, communication, negotiation, and business development skills.