Key Account Manager

About the role

The Key Account Manager will be based on‑site in Mumbai and act as the primary liaison for strategic restaurant and food‑and‑beverage clients. The role focuses on driving online growth, profitability and operational efficiency through data‑backed recommendations and close collaboration with internal teams.

Key responsibilities

• Understand client goals and develop tailored account plans to boost online presence and revenue.
• Track performance metrics, analyse data and identify opportunities for improvement.
• Coordinate with strategy, operations and marketing teams to execute initiatives and resolve issues promptly.
• Conduct regular client meetings, performance reviews and proactive communications to ensure high satisfaction.
• Prepare forecasts, growth strategies and KPI reports for each strategic account.
• Maintain long‑term partnerships by delivering actionable insights and supporting menu, pricing and platform optimisation.

Required profile

• Proven experience in account management and handling strategic or high‑value clients.
• Strong analytical ability to interpret data and translate insights into business recommendations.
• Business planning skills, including account planning, forecasting and growth strategy development.
• Excellent customer service orientation with a focus on building trust and resolving issues.
• Experience in the food‑tech, restaurant or FMCG sector is highly preferred.
• Bachelor’s degree in Business, Marketing, Hospitality Management or related field; postgraduate degree is a plus.