Key Account Manager

About the role

Yokogawa is looking for a Key Account Manager to act as the primary liaison for its major industrial customers. The role focuses on building long‑term, high‑quality relationships, identifying customer needs, and delivering solutions that increase profitability and support the company’s sustainability mission.

Key responsibilities

• Develop and maintain trust‑based relationships with senior stakeholders at key customer organisations.
• Analyse customer data to spot trends, opportunities and gaps, and translate them into actionable account plans.
• Drive revenue growth through upselling, cross‑selling and expanding Yokogawa’s share in major accounts.
• Handle customer complaints and ensure timely, effective resolutions.
• Track, analyse and report key account metrics, progress and goals to internal stakeholders.
• Lead contract negotiations to secure profitable terms for both parties.
• Serve as the single point of contact, bridging customer needs with internal teams.

Required profile

• Bachelor’s degree in engineering (Electronics & Communication / Instrumentation), business administration, marketing, sales or a related field.
• Minimum five years of experience as a key or major account manager.
• Proven ability to manage strategic accounts and achieve revenue targets.
• Strong analytical mindset to work with customer data and identify opportunities.
• Excellent communication and negotiation skills.

Required skills

What we offer

• Opportunities for career growth within a global organisation operating in over 60 countries.
• A culture that values respect, collaboration, integrity and sustainability.
• Engagement in cutting‑edge technologies such as AI, digital twins and industrial cybersecurity.
• Support for personal development aligned with United Nations Sustainable Development Goals.