Key Account Manager

About the role

The Key Account Manager will work full‑time on‑site in Surat, overseeing strategic customer relationships and driving business growth. You will act as the primary liaison between key clients and internal teams, ensuring service excellence.

Key responsibilities

• Manage and grow relationships with strategic customers.
• Understand client needs and develop tailored account plans.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor account performance and identify new business opportunities.
• Resolve client issues promptly to maintain high satisfaction levels.
• Participate in business planning, forecasting, and reporting.
• Support overall sales targets and organizational objectives.

Required profile

• Strong key‑account and account‑management experience.
• Solid analytical and business‑planning abilities.
• Excellent customer‑service orientation.
• Effective communication and negotiation skills.
• Relevant sales or client‑facing experience, preferably in a similar industry or regional market.
• Ability to work on‑site in Surat, travel to client locations, and manage multiple accounts.
• Bachelor’s degree in Business, Commerce, Marketing or related field (preferred).
• Proficiency with basic office software and strong organizational skills.

Required skills

• Spreadsheets
• Presentation software
• CRM tools