Key Account Manager

About the role

Scapia! is a credit‑card platform that transforms everyday spending into travel experiences. As a Key Account Manager you will own the post‑onboarding relationship with partner brands, ensuring smooth daily operations and delivering strong business results across sales, fulfillment and service.

Key responsibilities

• Act as the primary point of contact for partner brands/sellers, driving day‑to‑day operations and issue resolution.
• Monitor partner performance (sales, service, fill rates, cancellations, SLAs) and identify improvement opportunities.
• Oversee the full order lifecycle to guarantee timely processing, dispatch, delivery and closure.
• Manage returns, claims and operational exceptions with partners to minimise customer impact.
• Ensure accurate billing, reconciliation and partner compliance with commercial and operational processes.
• Identify high‑potential SKUs and collaborate with partners to enable faster fulfilment models such as same‑day or next‑day delivery.

Required profile

• Undergraduate degree in business, commerce or equivalent experience in account/partner management, category operations, seller management or e‑commerce operations.
• Strong ownership mindset with the ability to drive outcomes in a fast‑paced environment.
• Excellent analytical ability and comfort working with business metrics, dashboards and performance tracking.
• Proven stakeholder management and communication skills for both external partners and internal cross‑functional teams.
• Effective problem‑solving, attention to detail and ability to handle execution issues quickly and clearly.
• Comfort working through ambiguity, prioritising tasks and building processes from scratch when needed.

Required skills