Key Account Manager – E‑Commerce (Delhi)

About the role

The Key Account Manager – E‑Commerce will drive growth for Ferrero’s online business in India. You will set ambitious targets, build strategic plans for e‑commerce accounts, and manage end‑to‑end operations to increase market share.

Key responsibilities

• Develop and execute comprehensive customer plans aligned with business objectives.
• Build and maintain forecasts at product, region, and account levels.
• Monitor product listings, ensure timely order deliveries, and achieve targeted market share.
• Establish and nurture relationships with e‑commerce partners, improve content, and launch exclusive products.
• Collaborate with internal and external stakeholders to drive category performance.
• Track and achieve agreed‑upon Key Account targets and KPIs.

Required profile

• MBA in Sales & Marketing.
• 3‑5 years total experience, with at least 1‑2 years in e‑commerce or account management.
• Background as a Category Manager on an e‑commerce platform or as a KAM for an e‑commerce channel within a manufacturing firm.
• Proven e‑commerce experience of minimum 2 years.
• Entrepreneurial mindset, strong analytical and communication abilities.

Required skills