Key Account Manager – B2B/Regional SMT

About the role

Lotus Dairy Products Private Limited is seeking a proactive Key Account Manager to lead B2B and regional SMT relationships. You will be responsible for driving sales growth, ensuring customer satisfaction, and identifying new business opportunities within the dairy sector.

Key responsibilities

• Develop and maintain strong relationships with key B2B and regional SMT customers.
• Identify new business opportunities, generate leads and achieve monthly, quarterly and annual sales targets.
• Prepare business proposals, quotations and contracts; negotiate pricing and commercial terms.
• Coordinate with internal teams (sales, operations, logistics, finance, customer support) to ensure timely delivery.
• Conduct regular business reviews and analyze customer requirements to recommend suitable products.
• Monitor market trends, competitor activities and prepare sales forecasts, MIS reports and account plans.
• Resolve customer complaints, maintain high satisfaction levels and keep accurate CRM and sales pipeline data.

Required profile

• Proven experience in B2B sales and account management, preferably within the food‑and‑beverage or dairy industry.
• Strong negotiation, relationship‑building and business‑development capabilities.
• Excellent communication, presentation and analytical problem‑solving skills.

Required skills

• CRM (customer relationship management) systems