Key Account Manager – B2B (Corporate Key Accounts)

About the role

The Key Account Manager – B2B will own and nurture relationships with Gamlaa Bioscapes' most strategic corporate clients, aligning their needs with the company’s biophilic design solutions. The role focuses on driving client satisfaction, retention, and revenue growth through strategic account management.

Key responsibilities

• Develop and implement account management strategies using CRM systems to grow strategic accounts.
• Serve as the primary point of contact for key clients, maintaining regular communication to understand and meet their needs.
• Build and deepen long‑term client relationships that foster trust and partnership.
• Collaborate with sales, operations, product, and support teams to deliver tailored solutions and ensure timely project delivery.
• Identify and pursue upselling, cross‑selling, and revenue expansion opportunities.
• Monitor and analyze account performance metrics to proactively address concerns and optimize growth.
• Negotiate contracts and renewals in line with client objectives and company goals.
• Prepare and present reports, forecasts, and strategic plans to management and clients.
• Stay updated on market trends, industry insights, and competition to shape informed account strategies.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field (MBA a plus).
• Minimum 3 years experience as a Strategic or Key Account Manager in a B2B environment.
• Proven track record of managing and growing strategic corporate accounts.

Required skills

• Hands‑on experience with CRM tools and customer lifecycle management.