Junior Service Engineer

About the role

The Junior Service Engineer will support KONE’s service operations in Bangalore, ensuring customer satisfaction, equipment safety and performance. You will be responsible for delivering service contracts, managing field operations costs and coordinating with technicians and third‑party inspectors.

Key responsibilities

• Maintain high customer satisfaction through quality service, precise communication and timely resolution of complaints.
• Ensure equipment safety, performance and compliance with KONE quality standards and local regulations.
• Manage service contract delivery, callouts, repairs sales and proximity stock.
• Plan and optimise maintenance visits, routing and scheduling while controlling field operation costs.
• Conduct site audits, investigate accidents and oversee overtime authorisation.
• Lead and develop assigned technicians, handling performance objectives, absences, timesheet validation and workload balancing.
• Coordinate third‑party inspections and follow‑up actions, and support foreign equipment integration into the LIS base.

Required profile

• Strong focus on customer service and ability to resolve service and invoicing complaints.
• Experience in managing field service operations, callout handling and maintenance scheduling.
• Leadership skills to motivate technicians, assess performance and manage staffing needs.
• Good understanding of safety regulations, equipment inspection and accident investigation procedures.