Junior IT Officer

About the role

Bunna Bank is seeking a Junior IT Officer to provide first‑line technical support across its branch network. The role involves installing, configuring and troubleshooting computers, printers and other peripherals, as well as assisting users with system access and basic application issues.

Key responsibilities

• Install, configure, maintain and troubleshoot computers, printers, scanners and standard software.
• Respond to IT service requests and incidents, ensuring resolution within defined service levels.
• Support users with password resets, account configuration and basic application problems.
• Perform basic network connectivity troubleshooting for LAN, Wi‑Fi and workstation connections.
• Assist in monitoring IT equipment and flag recurring technical issues.

Required profile

• First degree (BSc) in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Information Technology or a related field.
• Minimum of one year of relevant work experience.

Required skills

• Diagnosing and resolving issues with PCs, laptops, printers, scanners and other peripherals.
• Windows OS installation, configuration, troubleshooting and basic administration.
• IT Service Desk/Ticketing: incident logging, tracking, prioritisation, resolution and escalation.