Junior Executive Maintenance – Customer Service & Safety

About the role

KONE is looking for a Junior Executive Maintenance to join its Bengaluru team. You will be the main point of contact for customers, ensuring safe and reliable operation of elevators and related equipment while delivering high‑quality service.

Key responsibilities

• Manage customer relationships, providing proactive communication on call‑out ETA, job status and service outcomes.
• Report work performed in real time to maintain accurate e‑Optimum and Customer Notification records.
• Ensure equipment safety, performance and site environment during service operations.
• Identify and act on site risks, escalating high‑risk situations according to procedure.
• Execute planned maintenance, call‑outs and unplanned repairs while respecting schedules and quality standards.
• Maintain proximity stock, request spares and keep service tools and van in good condition.

Required profile

• Minimum 3 + years of maintenance experience with relevant education.
• Strong customer relationship management and clear on‑site communication skills.

What we offer

• Career progression opportunities within a global organization.
• Comprehensive learning and development programs covering professional skills.
• Total reward elements that engage and motivate employees.